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Millissa Ann Ross, BSN

Millissa Ann Ross, BSN

Lives in  New York United States ·
Basic Info
0 Ratings
Relationship status:
Last Login:
October 30, 2018
Member Since:
October 24, 2018
RSS Subscribers:
Nursing Title
Job Title
RN Care Manager
Current Nursing Specialization
Care Management
Work Name (Hospital, Practice, Clinic, etc...)
Regional Medical Practice Family Medicine
Company Website
Cortland Regional Medical Center
Hospital Affiliation
Cortland Regional Medical Center
Years in Nursing
23 years
Work Description / Areas of Expertise / Job Duties
Care manager in physician office for family practice. Job duties focus on care coordination, advocacy, education, patient centered goal setting, referrals to community resources, and cost saving actions.
Brief summary of your nursing background
Started my nursing career on neurological/medical floor as floor nurse in 1995 after graduating from College at Bassett in Cooperstown NY. Next job was a year at a country physician office in Pennsylvania. I returned home to New York to Bassett Hospital to the same neurological/medical floor as a floor nurse. In 1997 I return to my home town Cortland NY to Cortland Memorial Hospital as a charge nurse on a medical/surgical floor. The floor specialization in chemotherapy and orthopedics. I helped start up a Prompt Care department at Cortland Memorial Hospital - I did administration duties, RN duties, and billing duties. I moved on to a new adventure at Cortland County Health Department to be a Public Health RN Team Leader. I manage a caseload of 25 patients making home care visits. Home care is my specialty. I returned back to Cortland Regional Medical Center in 2003 (formerly known as Cortland Memorial Hospital) part time as a floor nurse until a position opened in the Long Term Home Health Care Program in 2007. I started as a Care Manager to maintain patients in their home as long as possible for long term placement in a facility. In 2012 after I obtained my MSN/MHA I developed a new position in the home care department as a Team Leader - I supervised 4 part time RN care managers. In 2015 I was promoted to the Director of Patient Services (the boss) of the department. After a hard decision due to family issues I changed position as a RN Care Manager in a physician office. I helped develop the care manager position for the physician office to obtain Patient Centered Medical Home status for Family Medicine and Internal Medicine offices.
What made you choose a career in nursing?
Her grandmother Mildred told her she should be a nurse and her grandma usually knew best. She also believed that by being a nurse she would be a step closer to making a difference.
What Do You Attribute Your Success To?
Taking chances, being passionate about her career and just her natural love for taking care of others.
What motivates you at the start of each day?
Nursing really helped her grow as a person as well. She was able to come out of her shell and develop her personality.
How do you make a difference in the lives of your patients?
I allow patients to tell their stories. I learn a lot by allowing the patients to talk about their concerns, fears, and hopes. When a patient or family do not understand something I take the time to break it down to a level they are at and provide them time to ask the questions. I met the patient and family where they are at and I respect them.
Articles Summary
High School Name
Cortland Jr-Sr High School
High School Degree
High School Grad Date
Nursing School Name
Hartwick College
Nursing Degree In
Grad Date - Nursing Degree
University - Master's
University of Phoenix
Master's Degree In
Grad Date - Master's Degree
MSN (Master of Science in Nursing)
1 - Professional Society Membership
American Nurses Association
2 - Professional Society Membership
American Case Management Association
Favorite place to vacation
anywhere away from home
Hobbies / Sports
Family Time, Reading, Hiking, camping
Place of birth
Ithaca NY
More About Me

Millissa Ann Ross, BSN, is a nurse currently serving patients at Regional Medical Practice Family Medicine in New York. She earned her nursing degree from Hartwick College in 1995 followed by her master’s degree from University of Phoenix in 2012. In order to stay up to date in her field, she maintains a professional membership with the American Nurses Association and the American Case Management Association.